Customer Service
Returns and Warranty

To View the Warranty for products purchased after October 1, 2014, click here.

To View the Warranty for products purchased between September 1, 2013 and September 30, 2014, click here.

To View the Warranty for products purchased prior to September 1, 2013, click here.

ONLINE ORDER CANCELLATIONS OR CHANGES
All furniture and accessory orders placed online (excluding orders placed through third party vendors for Brown Jordan Rugs, Brown Jordan Outdoor Kitchens, Brown Jordan Structures and Brown Jordan Fire Stands) may be cancelled or changed (fabric, finish, table tops, etc.) within three (3) business days of the day the online order was placed by speaking directly with a Brown Jordan Customer Service Representative at 1-800-743-4252, option 1. After three business days have passed, cancellation or change is at our sole discretion and you are responsible for the entire cost of the order as originally placed. Changes made to your order within the three (3) business days can only be from the current selection of options for online purchase.