Customer Service

Shipping Information

STANDARD DELIVERY OR WHITE GLOVE DELIVERY

    There are two delivery options to choose from when you purchase online.

    STANDARD DELIVERY

  • Delivery to your front door (if the destination is an apartment or multi-unit building, the order will be delivered inside the entrance to the building, but not to your apartment door).
  • Standard Delivery does not include unpacking, assembly or removal of packing materials.

  • WHITE GLOVE DELIVERY

  • Includes delivery appointment, inside delivery, assembly and placement in your room of choice and removal of all packing materials.
  • The delivery window for White Glove service is typically 4-6 weeks from the day your order is shipped.

Most products are made to order and currently ship in 4-6 weeks but availability varies by product. Please consult the product pages on this site for estimated shipping lead time and availability for each product. The Standard and White Glove Delivery program presented here is only available for online furniture purchases at www.BrownJordan.com and only within the 48 contiguous States within the USA.

*Some furniture items are not available for White Glove Delivery and will be shipped Standard Delivery via UPS or FedEX Ground (selections include: Cricket, Nomad, Dog Beds, Rugs, Pillows, Umbrellas, Trays, Replacement Cushions and Covers).