| Warranty |
What is the warranty on Brown Jordan product?
If the fabric on a cushion, sling or umbrella tears, mildews, or fades excessively within one year of the date of purchase, we will repair or replace the fabric in the original color and pattern if available, or in a similar color and pattern if the original has been discontinued.
If an umbrella or umbrella base fails structurally within one year from the date of purchase, we will at company option, repair or replace the umbrella or umbrella base, in the original color and style, if available, or in a similar style if color has been discontinued.
If a component part (glide, bolt, wheel, etc.) fails due to manufacturing defect within one year from the date of purchase, we will at company option, repair or replace the part, in the original color and style if available, or in a similar color and style if the original has been discontinued.
If the woven resin or teak furniture fails structurally (i.e., broken frame, welds or resin) or if the weave unravels or fades excessively within three years from the date of purchase, we will at company option, replace, repair or refinish the product in the original color and style, if available, or in a similar color and style if the original has been discontinued.
If a composite table top fails structurally within three years from the date of purchase, we will, at company option, repair or replace the table top, in the original color and style if available, or in a similar color and style if original has been discontinued. Some of the table tops have painted decorations which may fade when exposed to direct sunlight. This fading is excluded from the warranty. See other exclusions under the Exclusions section.
If the cast aluminum frame fails structurally (i.e., broken frame or welds) under normal use or conditions, or if the finish peels or blisters within fifteen years from the date of purchase, we will replace, repair or refinish the frame in the original color and style, if available, or in a similar style if color has been discontinued.
If a strap breaks within five years of the date of purchase, a replacement strap will be sent directly to you, in the original color and style, if available, or in a similar color and style if the original has been discontinued. If a strap becomes faded or mildewed within two years of the date of purchase, a replacement strap will be sent directly to you, in the original color and style, if available, or in a similar color and style if the original has been discontinued.
If the stainless steel furniture frame fails structurally (i.e., broken frame or welds) under normal use or conditions within 15 years from the date of purchase, we will at company option, replace, repair or refinish the frame in the original color and style, if available, or in a similar style if color has been discontinued.
If the extruded aluminum frame fails structurally (i.e., broken frame or welds) under normal use or conditions, or if the finish peels or blisters within 15 years from the date of purchase, we will at company option, replace, repair or refinish the frame in the original color and style, if available, or in a similar style if color has been discontinued. Stamped aluminum table tops carry the same warranty as extruded aluminum frames.
Fabric – One Year
Strap Color – Two Years
Strap Life – Five Years
Woven and Teak furniture – Three Years
Stainless Steel frames – Five Years
Aluminum frames – Five Years
Cast Aluminum frames – Five Years
Finish – Five Years
If required, Brown Jordan Company will pay for shipping of damaged or replacement products within the continental U.S. for a period of three years from the date of purchase. If the product is covered under a warranty for a period of less than three years (fabrics, slings, etc.), we will pay for shipping of the damaged or replacement product during the warranty period only.
This warranty is a limited warranty, and applies to the original purchaser only. Proof of purchase is required. Photographs may be required in certain instances. Warranty coverage begins on the date of purchase. In some cases, there will be a pro-rated charge for the time the product was in use. This is a residential warranty and does not apply to commercial use.
Note: Brown Jordan or its suppliers may discontinue any component part such as fabric, paint, etc. at any time.
Failure caused by unreasonable or abusive use, fire, freight damage, acts of nature (such as, but not limited to, freezing or high winds), extreme climate conditions, suntan oil or other chemicals, normal fading, scratching, or chipping of the finish, fading, weathering or staining or discoloration of furniture, accidental damage repair or modifications by consumer, glass breakage, commercial use, normal wear and tear are excluded from the warranty.
All furniture should be stored in an upright position to allow for proper water drainage. Storing furniture upside-down may cause water to accumulate and freeze inside the frame, causing serious structural damage that is not covered by warranty.
If it becomes necessary to return furniture, the original purchaser must provide proof of purchase when making a claim. Photographs may be required in certain instances. Prior written authorization from Brown Jordan is required to obtain a Return Authorization (RA) number. This RA number must be attached to each piece of furniture returned to Brown Jordan.
For additional information or service, contact your Brown Jordan dealer. |
|
 |
|
